Our business commitments

Groupe Lacroix has developed a strategy of excellence at all levels based on innovative processes that ensure progress.
Quality of service on a daily basis
In order to meet the daily needs and expectations of its clients, all Groupe Lacroix subsidiaries are committed to a total quality process.To achieve these goals, Groupe Lacroix attaches the greatest importance to the quality of recruitment and to initial and continuous staff training. In order to guarantee passengers a high quality of service, several subsidiaries (Cars Lacroix, Cars Hourtoule, Stavo) are engaged in a process of NF service certification for the urban networks they serve.
Reliability and safety
A modern and regularly-renewed fleet of vehicles, a system of rigorous inspection and routine maintenance for buses and coaches all contribute to delivering a reliable, comfortable and safe service.Responsiveness and proactivity
Groupe Lacroix endeavours to :- Demonstrate openness and availability in order to respond to its clients’ needs in a timely manner, thereby enabling them to make the right decisions,
- Be a committed, responsible and proactive partner vis-à-vis the local authorities responsible for implementing public policies in Paris and the Paris region.